This might seem an unusual choice for a User Experience book. But, how humans and canines interact is very telling on the human condition. Our intense desire to anthropomorphise animals (and objects) is a core component of being human. Conversely, dogs ability to act as-if they have human qualities is what brought them inside our homes whilst the wolves stayed outside. A computer system has less intelligence than a dog. If we thought a little bit more about how they behave then we might be able to build systems that are loveable.